Your privacy is important to us. This policy explains how we collect, use, and safeguard your information when you use quarionelvas.com in South Africa. Please read carefully to understand your rights and our responsibilities.

Information We Collect About You

We collect data to provide better service, improve your experience, and comply with South African law. Information is collected fairly and transparently.

• Personal information such as your name, contact details, and demographic data may be collected when you interact with our site or services.
• Technical data including your device type, browser, IP address, and usage patterns is collected for security, analytics, and service improvement.
• Transaction details, such as payment history and preferences, are stored securely for billing, legal, and customer support purposes.
• We may also collect communications you send to us, including inquiries, feedback, or service requests, to respond effectively.

How We Use Your Data

Your data is used only as needed to deliver our services, support operations, and comply with legal requirements.

• To provide, personalise, and improve our services based on your preferences and behaviour on quarionelvas.com.
• For security, fraud prevention, and to ensure compliance with local laws and industry standards.
• To communicate important updates, respond to your requests, and deliver customer support efficiently.
• For internal analytics, service development, and to understand user trends without identifying individuals directly.

Legal Basis for Processing

We process your data according to the legal grounds set by South African privacy laws and GDPR where applicable.

Processing is based on your consent, the necessity to perform our contract with you, compliance with legal obligations, and legitimate business interests such as site improvement and security.

Information Sharing

We limit sharing of your personal data and only disclose when required or permitted by law.

• We may share your data with trusted service providers who process information on our behalf under strict confidentiality agreements.
• Information may be shared for legal compliance, protecting rights, or preventing harm to our users or the public.
• If our business structure changes (such as a merger or acquisition), user data may be transferred in accordance with privacy law.

Data Security

We use a combination of technical, physical, and administrative safeguards to keep your personal information secure. Access is limited to authorised staff and service providers, and regular reviews ensure our systems are up to date. While we strive to protect your data, no online service can promise absolute security. Please contact us if you notice any suspicious activity related to your information.

Your Rights

South African law gives you certain rights regarding your personal data held by us.

• You may request access to the personal data we hold about you at any time.
• You can ask us to correct or update your information if it is inaccurate or incomplete.
• You may request deletion of your data, subject to our legal and contractual obligations.
• You can object to certain types of data processing or withdraw consent where applicable.

Cookies and Tracking

We use cookies and similar technologies to understand how our site is used, remember your preferences, and improve your experience.

Cookie Policy Cookie Policy

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact our team using the details below.

Changes to This Policy

We may update this policy to reflect changes in law, technology, or our practices. Please check back regularly for the latest version.